Q: Can I send switches in to get lubed?
A: Yes, just fill out the switch commission form and read the instructions. Form
Q: Do we hand lube our switches?
A: Yes, but we bag lube all the springs with 105 oil. This allows us to still provide an even lubing while maintaining high quality coverage with faster turn around times.
Q: What are your shipping and processing times?
A: Depends on items, usually fulfillment time is 7-15 days. Broken in switches and cables may take longer due to per order fulfillment required.
Q: Why did I receive all my items and I am still being informed via the Shop App that there are still missing items in my order that have not been delivered?
A: In this case, you had added route insurance protection to your order insuring that your order arrives with no harm. This insurance is not a shippable item hence the message.
Q: Am I able to edit an order after it was placed? (not a refund)
A: If the currency in which you placed the order is in USD and the order has not been fulfilled, please reach out to our discord and @ChrisMalson in your support ticket to receive expedited assistance.