Returns & Refunds
Returns & Refunds
While we do our best to ensure that you have an amazing experience at Loobed, ALL SALES ARE FINAL. There are no refunds, exchanges, or returns unless the order has arrived defected or incorrect. Bent pins do not fall under damaged and can occur during shipment. We are 100% committed to ensuring your satisfaction with your order.
If you do no choose shipping with insurance nor route insurance we are not liable for any lost packages. We try our hardest to work with USPS but if they do not claim responsibility for the package then there is nothing that can be done.
If you provide the wrong address and the package is returned back to the business address, you are responsible for paying the label to get the package to the correct destination. If you do not pay the label, you will be returned 94% of the goods purchased minus the cost of shipping.
The purchaser is solely responsible for any and all import taxes involved with the order placed. If failed to pay import tax with an international shipment (outside the United States) and the package is returned back, you will be refunded the 94% of the goods purchased minus any shipping cost.
Loobed Switches LLC is not responsible for any lost, stolen or damaged items caused by the carrier. Strongly suggest ordering with route protection services at a small cost that will insure any packages that happen to be lost, damaged or stolen. If you need to file a claim, you can here.
If opting for first class USPS international shipments, we are not responsible for any lost packages, custom fees, customs complications, or any customs withholding of a package. By opting for first class USPS international, we are not able to open any cases via USPS to see any complications with the shipment.
Bent pins may arise during shipment and are our of our control. Bent pins do not signify that the product is damaged and are not subject to returns or refunds.
As all cables are made to order, they are a non-refundable and a non-returnable item. If a cable is broken within 2 weeks of purchase, we will be more than happy to cover the cost of a shipping label back to our facility for a repair. If a cable fall outside this deadline, the custom is solely responsible for the shipping cost back to our facility or a free repair.