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General FAQ

Can I send switches in to get lubed?

Yes, just fill out the switch commission form and read the instructions. Form

Can I cancel my order after I've made a purchase?
Yes! Please refer to refund and return policy. You are able to edit your order after this time frame till the package has begun fulfillment.

Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.

How do I return or exchange an item?
You may not refund an item unless you received an incorrect or the whole order came defective.

What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express.

What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at

Where do you ship from?
All products from this website are lubed and shipped from Texas, U.S.

I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at and we’ll get you sorted!

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